Concerns and Complaints about the school

Concerns and Complaints

If you have a concern or complaint we would like you to tell us about it as soon as possible. You can download and read our LDST Complaints Policy for further information.

How we handle complaints from parents/carers of pupils with SEN about SEN provision.

Any complaints should first be raised with the SENCO, then if necessary with the Headteacher and finally, if unresolved, with the SEN Governor. All complaints follow the school’s complaints procedure.

Managing parental complaints related to SEN (any of the following may apply)

• Meetings with the parents/carers are arranged, perhaps involving a mediator such as the ‘Information, Advice and Support Service’ (currently Parent Partnership).

• Key issues are identified including where there is agreement.

• Discussions should take place with the SENCO.

• Reports provided by outside agencies should be considered. 

• Outcomes are reviewed examining what progress the pupil has made.