Concern and Complaints about the school

Concerns and Complaints

If you have a concern or complaint we would like you to tell us about it as soon as possible. You can download and read our School Policy on Concern and Complaints for further information.

How we handle complaints from parents/carers of pupils with SEN about SEN provision.

Any complaints should first be raised with the SENCO, then if necessary with the Head teacher and finally, if unresolved, with the SEN Governor. All complaints follow the school’s complaints procedure.

Managing parental complaints related to SEN (any of the following may apply)

Meetings with the parents/carers are arranged, perhaps involving a mediator such as the ‘Information, Advice and Support Service’ (currently Parent Partnership).

 Key issues are identified including where there is agreement.

  Discussions should take place with the SENCO

 Reports provided by outside agencies should be considered

 Outcomes are reviewed examining what progress the pupil has made.

      Any behaviour logs should ensure strategies are included and shared with parents/carers.

 

Files to Download

Contact the School

Beacon CE Primary

Heyworth Street
Everton
Liverpool
Merseyside
L5 3QG

Main Contact: Anna McGurk

Tel: 0151 263 4206
Fax: 0151 263 1583
a.mcgurk@beacon.liverpool.sch.uk

"Learning Together, Following Jesus"